**Your Privacy Matters to Us**
At DeliFry, we take your privacy seriously. We are committed to protecting your personal data and ensuring that your experience with us is both enjoyable and safe. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you use our website www.delifry.in or engage with any of our products and services. By visiting our website and using our services, you agree to the terms outlined in this Privacy Policy.
This policy complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and other applicable laws of India.
- Information We Collect:
Personal information data which identify you as an individual. This may include:
– Basic Information: Name, email address, phone number, postal address.
– Account Information: Username, password, loyalty program details.
– Payment Information: Credit/debit card details, UPI address, billing address & information.
– Order Information: Order history, preferences, special requests, feedback.
– Device and Usage Information: IP address, browser type, operating system, cookies, and device information.
We may also collect sensitive information, such as:
– Personal preferences related to food or allergies (where necessary for your order)
– Customer service interactions (queries, complaints)
- How We Use Your Information:
We use the personal data we collect for the following purposes:
– To process your orders, deliver the requested products, and provide customer support.
– To track loyalty points, offer rewards, and notify you about promotions or special deals.
– To send you order confirmations, updates, delivery tracking information, and respond to inquiries or feedback.
– To send you promotional emails, offers, newsletters, or other marketing communications, subject to your consent.
– To improve our website’s functionality, personalize your browsing experience, and analyze trends for better service delivery.
– To comply with applicable laws, regulations, and legal processes, including enforcing our terms and conditions or protecting our rights.
– To detect, prevent, and mitigate fraudulent activities or unauthorized access to our services.
- How We Protect Your Data:
We implement industry-standard security practices to protect your personal information. These include encryption, access controls, firewalls, and secure servers. However, while we strive to protect your data, no security system is completely impenetrable. Thus, we cannot guarantee absolute security.
– We use SSL (Secure Socket Layer) encryption to protect sensitive payment information during transmission.
– Only authorized personnel have access to your personal information, and they are bound by confidentiality obligations.
– We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
- Cookies and Tracking Technologies:
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website usage, and serve personalized content. Cookies are small text files stored on your device that enable our website to remember your preferences and activity.
Types of Cookies We Use:
– Essential Cookies: Required for the basic functionality of the website (e.g., shopping cart functionality).
– Performance Cookies: Used to analyze how visitors use our website (e.g., Google Analytics).
– Functionality Cookies: Used to remember your preferences or login details for convenience.
– Advertising Cookies: Used to serve personalized ads based on your browsing behavior.
You can manage or disable cookies through your browser settings, but doing so may affect the website’s functionality.
- Data Sharing and Disclosure:
We may share your personal information with third parties for the following purposes:
– We may share data with payment processors, delivery partners, marketing agencies, or IT service providers who assist us in running our business.
– In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred to the acquiring entity.
– We may disclose your personal information if required to do so by law, regulation, legal process, or governmental request.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before submitting any personal data.
- Your Rights Regarding Personal Data:
As per Indian laws, you have the following rights concerning your personal information:
– You can request access to the personal data we hold about you.
– You can request to correct or update any inaccurate or incomplete personal information.
– You can request the deletion of your personal data, subject to certain legal exceptions.
– You can request to receive your personal data in a structured, commonly used, and machine-readable format.
– You can opt-out of receiving promotional emails or newsletters by clicking on the unsubscribe link in the email or contacting us directly.
– You can withdraw your consent for the collection and processing of your personal data at any time.
To exercise any of these rights, please contact@delifry.in via email.
- Children’s Privacy:
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to delete that information.
- International Transfers of Data:
As we operate primarily within India, your personal data may be stored and processed within India. However, in some cases, it may be transferred to third-party service providers or partners located in other countries. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
- Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
- Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: contact@delifry.in
By using our website and services, you consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy.
